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Self-service can be very expensive for contact centers
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Language: English
Channel Number: 7579942
Article Number: 1
Date: June 24, 2010, 10:33 am
URL: http://metrics.net/blog/2010/06/self-service-very-expensive-in-contact-centers/
GUID: http://customerrelationshipmetrics.wordpress.com/?p=339
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